FAQ

COVID SAFETY

Hotel Encanto de Las Cruces has always taken great pride in our cleanliness and will continue to improve the quality and standards for our guests during these times. Heritage Safe Escape reflects our enhanced cleaning procedures and personal protective equipment program to protect our guests and staff. Learn more.

CHECK-IN /CHECK-OUT

Check-in time is 4 p.m.

Check-out is 11 a.m.

PARKING

Self Parking

PHOTOGRAPHY

Guests may take photos during their stay. Professional or staged photos must be arranged or scheduled/approved through hotel management.

SMOKING

Hotel Encanto is a non-smoking hotel. If there is evidence of smoking in a guest room, we will charge a fee of $200 plus tax to the guest to cover cleaning costs.

WIFI

WiFi is available.

PETS

Hotel Encanto welcomes dogs up to 65 lbs. Other pets are not permitted. There is a pet fee of $75 per stay. Please contact reservations at 1-866-383-0443 with any questions.

MINIMUM AGE REQUIREMENT

Guests must be at least 21 years old to make a reservation. Exceptions are made for active military with proper military ID if under the age of 21.