FAQ

PLANNING A MEETING OR EVENT?

Hotel Encanto de Las Cruces takes great pride in hosting exceptional and extravagant events through meticulous planning and flawless execution. Contact our Sales & Catering Department for more information 505-539-7282.

HOW DO I SUBMIT A DONATION REQUEST?

Heritage Hotels & Resorts has established a history of supporting non-profit, philanthropic and cultural preservation initiatives. We receive many requests for donations and do our best to assist programs operating in our local community and those that champion causes aligned with our mission. Request Donation

WHAT TIME IS CHECK-IN/CHECK-OUT?

Check-in time is 4 p.m.

Check-out is 11 a.m.

WHAT IS THE AMENITY FEE?

$25 Nightly Amenity Fee Includes self-parking, access to our heated outdoor resort pool, fitness center, high-speed internet access in guest rooms and public space, and in-room bottled water, and coffee and tea daily.

WHAT IS YOUR PHOTOGRAPHY POLICY?

Guests may take photos during their stay. Professional or staged photos must be arranged or scheduled/approved through hotel management.

WHAT IS YOUR SMOKING POLICY?

Hotel Encanto is a non-smoking hotel. If there is evidence of smoking in a guest room, we will charge a fee of $200 plus tax to the guest to cover cleaning costs.

IS WIFI AVAILABLE?

WiFi is available.

WHAT IS YOUR PET POLICY?

We are happy to welcome dogs to Hotel Encanto. Our pet fee is $75 per stay for the first dog, and $35 for the second dog. Guests cannot leave pets unattended. Dog weight limit is 60 lbs. Please contact reservations at 1-866-383-0443 with any questions.

WHAT IS THE MINIMUM AGE REQUIREMENT?

Guests must be at least 21 years old to make a reservation. Exceptions are made for active military with proper military ID if under the age of 21.

WHAT TRANSPORTATION SERVICES DO YOU OFFER?

Transportation services available in partnership with Elegance Limousine & Black Car Services

WOULD YOU LIKE TO VIEW ADDITIONAL FAQS?

Please view our expanded list of FAQS.