FAQ

COVID SAFETY

Hotel Encanto de Las Cruces has always taken great pride in our cleanliness and will continue to improve the quality and standards for our guests during these times. Heritage Safe Escape reflects our enhanced cleaning procedures and personal protective equipment program to protect our guests and staff. Link to learn more below. 

DONATION REQUESTS

Heritage Hotels & Resorts has established a history of supporting non-profit, philanthropic and cultural preservation initiatives. We receive many requests for donations and do our best to assist programs operating in our local community and those that champion causes aligned with our mission. Link to request a donation below.

CHECK-IN /CHECK-OUT

Check-in time is 4 p.m.
Check-out is 11 a.m.

AMENITY FEE

$15 Nightly Amenity Fee Includes self-parking, access to our heated outdoor resort pool, fitness center, high-speed internet access in guest rooms and public space, and in-room bottled water, and coffee and tea daily.

PHOTOGRAPHY

Guests may take photos during their stay. Professional or staged photos must be arranged or scheduled/approved through hotel management.

SMOKING

Hotel Encanto is a non-smoking hotel. If there is evidence of smoking in a guest room, we will charge a fee of $200 plus tax to the guest to cover cleaning costs.

WIFI

WiFi is available.

PETS

We are happy to welcome dogs to Hotel Encanto. Our pet fee is $75 per stay for the first dog, and $35 for the second dog. Guests cannot leave pets unattended. Dog weight limit is 60 lbs. Please contact reservations at 1-866-383-0443 with any questions.

MINIMUM AGE REQUIREMENT

Guests must be at least 21 years old to make a reservation. Exceptions are made for active military with proper military ID if under the age of 21.