FREQUENTLY ASKED QUESTIONS

HOTEL RESERVATIONS | HOTEL INFORMATION | TRANSPORTATION/DIRECTIONS
CITY INFORMATION | MEETINGS/EVENTS/WEDDINGS | DINING & NIGHTLIFE


HOTEL Reservations

  • Do I need a credit card to make a hotel room reservation?

Yes. A credit card deposit is required at the time of reservation. Your credit card will not be charged until the day of your arrival.
  • What is the reservation cancellation policy? Is there an early departure fee?

Reservations may be canceled up to 24 hours prior to arrival date, unless otherwise stated. (Please check your package's details if applicable). Hotel Encanto de Las Cruces early departure fee is the first night's room charge plus all applicable taxes.
  • What are the taxes for a hotel stay?

All hotel room bookings are subject to taxes including the Las Cruces Lodger's Tax of 5% and the New Mexico Gross Receipts Tax of 8.1875% per room. (Tax rate subject to change.)
  • How do I make reservations for a group (family reunion, club, etc.)?

Group reservations can be made through the reservations department by contacting 1-866-383-0443.
  • How do I modify or cancel my reservation?

Modify or cancel reservations by calling Hotel Encanto de Las Cruces at 1-866-383-0443. 
  • I forgot/lost my confirmation number. How do I find it?

Please contact the reservations department at 1-866-383-0443.

Is there a minimum age requirement to make a reservation?

Yes. Guests must be at least 21 years old to make a reservation. Exceptions are made for active military with proper military ID if under the age of 21.

How do I make a special request regarding my stay?

Special requests can be made by contacting Hotel Encanto de Las Cruces directly at 575-522-4300. Online, special request can be made by clicking the "Special Requests" link within the confirmation email.
  • I have questions about my bill. Who do I contact?

Questions regarding a room folio can be directed to the Hotel Encanto de Las Cruces front desk at 575-522-4300.

Hotel Information

  • What is check in and check out time?

Check-in is 3 pm and checkout is 12 pm (noon).

Does the hotel have free WiFi internet access? How do I connect?

Yes. All Heritage Hotels & Resorts offer complimentary wireless Internet access to guests. To connect to our free WiFi network simply select the network titled Hotel Encanto de Las Cruces from your WiFi access port. No login is required to access the wireless network, but you must accept the terms of service to connect.
  • Is there a business center?

Yes. Hotel Encanto de Las Cruces offers a business center free of charge to guests.
  • How do I print out a document from my computer at the hotel?

Documents can be printed by accessing the business center. Printing is free of charge.
  • Can you help me check in for a departing flight the day before?

Yes. The front desk will be happy to assist with airline flight check-in and assist with printing boarding passes.
  • What amenities do your hotels have?

Hotel Encanto de Las Cruces offers many amenities and services. For more details, please see our Amenities Page.
  • Does this hotel accept pets? Are there restrictions or fees?

Yes. The Hotel Encanto is a pet friendly hotel and welcomes pets up to 75lbs at the property. There is a $25 pet fee per day for every 2 pets registered at the hotel. Please contact reservations at 866-383-0433 with any questions.
  • How far do you have to walk to take your pet out?

Hotel Encanto de Las Cruces offers grassy areas surrounding the property for pets.
  • I want flowers, chocolates, champagne, wine or gifts sent to the room. How do I do this?

Please contact the Hotel Encanto de Las Cruces front desk directly at 575-522-4300 for any special requests .
  • Does the hotel have a place to exercise? What equipment is available and what are the hours?

Guest may access our fitness center 24 hours a day with a room key. It features treadmills, medicine balls, mats and elliptical trainers.
  • Does the hotel have a pool?

Yes. The heated outdoor pool at Hotel Encanto de Las Cruces is open year round and there is also a jetted tub near the pool.
  • Do you offer connecting rooms?

Yes, connecting rooms are available. Please contact the reservations department at 866-383-0433 for availability.
  • Does the hotel offer roll-away beds? How do I reserve them?

Yes. Roll-away beds are available at a fee of $20 per night. Please reserve with the front desk.
  • Do you have coffee makers, refrigerators or microwaves available in the rooms? Is there a fee for these?

Coffee makers are available in each guest room. Request refrigerators and microwaves for $10 per day. 
  • How do I find out about events going on at the hotel?

Visit our Facebook Page or our Events Page to see what’s happening during your visit.
  • How many people can stay in a room?

Hotel Encanto de Las Cruces allows up to two guests to stay in single bedrooms and up to four guests to stay in the double bed rooms.
  • Do you allow smoking on the property or in the rooms?

No. Hotel Encanto de Las Cruces is a non-smoking property.
  • Do you offer ADA wheelchair accessible rooms?

Yes. Hotel Encanto de Las Cruces offers four ADA accessible rooms. Please make your request when booking your stay.
  • How can I leave feedback after my stay?

At Hotel Encanto de Las Cruces, we would love to hear about your stay. Please contact us on Google or Trip Advisor to leave feedback.

Transportation/Directions

  • What are directions to the hotel and the cross streets?

Hotel Encanto de Las Cruces is centrally located in Las Cruces. See our Location Info for more details.
  • Does the hotel have a shuttle?

Yes. There is a free shuttle that can transport guests locally around Las Cruces.
  • Do you have onsite parking? Is there parking fees?

Yes. Hotel Encanto de Las Cruces offers complimentary parking to guests.
  • How far is the hotel from the airport?

Hotel Encanto de Las Cruces is located about 50 miles from the airport in El Paso, Texas.
  • What public transportation options are available in the city?

RoadRunner Transit is the city’s public transportation system.  Taxi service is available by calling the front desk or 575-541-1111 or 575-524-8294.

City Information

  • What is the weather like?

Las Cruces is located in the New Mexico desert and gets an average of 350 days of sunshine a year. Warm days don't seem as hot as other places because there is very low humidity followed by cooler nights. Las Cruces receives very little rain and the rainy season traditionally is July-September. On average, July is the warmest month and January is the coolest with August being the wettest month. See the chart for averages.
  • What should I wear when visiting?

Las Cruces is a casual Southwestern college town and casual attire and western attire prevail. In general dress for comfort for the activity you are planning and bring a light sweater or jacket for the evenings as it can get cooler in winter months.
  • What should I pack?

Our low humidity and high altitude means you'll need to stay hydrated when visiting and we recommend you bring along sunscreen, lotion and lip balm. Don't forget to drink lots of water to stay hydrated throughout your visit.
  • What are the nearby attractions and things to do?

Visit the our Explore Las Cruces Page for more information.

Meetings/Events/Weddings

  • How do I get a quote for a meeting, event or wedding?

Contact the sales department at 505-522-4300, or complete our RFP form. See our Meetings & Wedding Page for more information.
  • Do you offer special group rates?

Yes. Hotel Encanto de Las Cruces does offer group rates. Call the reservations department at 866-383-0433, or complete our RFP form.
  • How many people can fit for a meeting or wedding at this hotel?

Up to 720 guests can be accommodated at the Hotel Encanto de Las Cruces special event space.
  • Do you have a wedding chapel or place for wedding ceremony onsite?

Yes. While there is no wedding chapel there are numerous venues to host a ceremony onsite both indoors and outdoors.

Dining/Nightlife

  • Does the hotel have a restaurant and/or bar? When is it open?

Yes. The Hotel Encanto de Las Cruces offers a Garduño's Restaurant & Cantina that is open from 6 am until 10 pm every day. Azul Ultralounge is open from 4 pm to 11 pm Monday - Thursday and 4 pm - 2 am Friday & Saturday.
  • Does the hotel offer room service? What are the hours?

Yes. Room service is offered from 6 am until 11 pm.
  • Is breakfast included with my room rate?

Breakfast is not included with a regular room booking unless a special package that includes breakfast in the rate.  For more information visit our Specials & Packages page.
  • Are there other restaurants and bars near the hotel?

Yes. Within walking distance are numerous restaurants and bars in the Las Cruces area.

CONTACT US

  • What if I have more questions?

If you have any other questions, please call us at 575-522-4300 or email us at confirmationhelc@hhandr.com and we will be happy to assist you. You can also visit our Contact Us page for more information.
 
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